Appeal Procedure

1. Purpose of the Document

To provide a system of handling and processing appealing against assessment decision.

2. Scope of the Document

This procedure applies to the Company — Manager, Administrator, Instructors. Managers, Administrator and Instructors shall follow this procedure.

3. Definitions and abbreviations

• “WINDY BG” Ltd. — the Company
• GWO — Global Wind Organization
• RTP Standard — GWO Requirements for Training Providers Standard
• QMS — Quality Management System

4. Procedure description

A copy of the appeals procedure will be made available to the course participants before the training starts.

In the event that a course participant does not meet the stated learning objectives, the instructor must provide him/her with an opportunity to appeal against the assessor’s decision. Card No 7.3.3 F — Appeal Form will be provided to initiate and document the procedure.

The Administrator is responsible to assist in the process and ensure that all relevant information is collected.

The Company Management aims to give a decision on an appeal within 3 to 4 days of receipt — or sooner if there is urgency — but decisions may be delayed. We try to prioritize urgent cases, but it may not always be possible to provide a quicker response. Your request will be considered.

5. References and Recommended Guidance

• Ordnance No. 5 On the Order, Manner and Periodicity of Performing Risk Assessment — issued 11 May 1999 by the Minister of Labour and Social Policy and the Minister of Health; last amended 24 November 2020
• GWO Requirements for Training Providers, Ver. 12, Sec. 7 “Supporting Processes”, part 7.3 “Risk assessment, non-conformities and incident reporting” — 1 April 2022
• The Work at Height Regulations 2005 (as amended)
• Directive 2001/45/EC of 27 June 2001 of the European Parliament and of the Council